The purchase of products from Tigerfish Products is governed by these terms and conditions. Please read them before using our site and purchasing from us. By accessing the site, you agree to be bound by these terms & conditions.
PRICES & PAYMENT
All prices are in £ sterling. Delivery charges are not included in the prices quoted and are seperately noted (free of charge delivery in the UK). We accept payment by most major credit and debit cards. Payment is taken once we have established that we can fulfil your order, checked details and stock availability and despatched your goods.
We will always aim to ship your order within 24-48 hrs of receipt (subject to weekend and holiday postal availability). We cannot guarantee delivery times but we aim to deliver within 1-5 working days from shipment. If you require an order urgently, please email us and we will advise you on our best available delivery time. UK orders will be sent Royal Mail Recorded Delivery and will generally be delivered between the hours of 9am and 6pm. Orders outside the UK will be sent by Royal Mail International Recorded Delivery Service. All orders will require a signature upon delivery.
You have the right to cancel your order within seven working days of delivery (starting the day after you receive the goods) and return them for a full refund. Should you cancel the contract we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by email to firstname.lastname@example.org. You are under a duty to take reasonable care of the goods. The goods must be returned in saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service. The product must be returned unopened and in good condition.
RETURNS & REFUNDS
You must inspect the goods immediately upon receipt and notify us within 7 working days of delivery at email@example.com if the goods are damaged. If there is damage or a defect, the goods should be returned to us and you will be entitled to a full refund if it is found that the goods are defective. Goods should be returned by recorded delivery for your own protection. The buyer has a statutory right to take reasonable care of the items. Where returned goods are found to be damaged due to the buyer's fault, the buyer will be liable for the cost of remedying such damage.
Any complaints regarding the goods or services supplied should be made either to firstname.lastname@example.org or by post to Tigerfish Products, The Poplars, 63b Hardy Barn, Shipley, Derbyshire DE75 7LY, UK. Please include your name, address, email contact address and purchase details so that we can enable a rapid and effective communication to you.
These terms and conditions do not affect any of your statutory rights.
To the extent allowed by the law, Tigerfish Products shall not be liable for direct, indirect or consequential loss or damage arising out of the services or products sold from or referred to on this site for losses that were not forseeable to both parties when the contract was made and/or for losses that were not caused by any breach on the part of Tigerfish Products or their suppliers for business losses and/or losses to non consumers.